Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: April 1, 2026
1. Information We Collect
Mapcare Inc ("we," "us," or "our") collects personal information when you:
- Submit a contact form or inquiry on our website
- Apply for a position through our careers page
- Subscribe to our communications
- Browse our website (through cookies and analytics)
The types of information we may collect include your name, email address, phone number, mailing address, employment history, and any other information you choose to provide.
2. How We Use Your Information
We use your personal information to:
- Respond to your inquiries and provide requested services
- Process employment applications
- Match care professionals with appropriate staffing opportunities
- Improve our website and services
- Comply with legal obligations under Ontario and federal law
3. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Partner organizations and care facilities for the purpose of staffing placements (with your consent)
- Service providers who assist us in operating our website and business
- Government authorities when required by law or to protect our legal rights
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for 24 months. Employment applications are retained for 12 months after the position is filled, unless you consent to longer retention.
5. Your Rights
Under PIPEDA and Ontario privacy legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for data processing
- Request deletion of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and access controls.
7. Cookie Policy
Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We use:
- Essential cookies — Required for basic website functionality
- Analytics cookies — Help us understand how visitors use our website (only with your consent)
8. Contact for Privacy Concerns
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:
- Email: info@mapcare.ca
- Phone: (226) 606-7968
- Mail: 10-457 Albert Street, Waterloo, Ontario N2L 5A7
9. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Notice of Information Practices
In accordance with the Personal Health Information Protection Act (PHIPA), Mapcare Inc is committed to protecting the privacy and confidentiality of personal health information. We collect, use, and disclose personal health information only with proper consent and in compliance with all applicable legislation. Our staff are trained in privacy practices and bound by confidentiality agreements.